System Administration

The duties of a Systems Administrator are wide-ranging, and vary from one organization to another. These tasks are performed to provide maximum reliability and availability for mission-critical systems. Users within the organization require these systems for everyday activities. Implementing systems administration can lend itself to replicating industry standards consistently throughout your organization to increase your productivity and efficiency. Help your employees be a part of the solution, not the problem.

We provide a support hotline and e-mail solution for technical support, which is seamlessly integrated into your business. What does this mean for you? It means that any question entered into our system is placed into queue, receives a ticket number for reference, and is given an estimated time for resolution. This ensures all users will receive a consistent answer in a timely manner

It is important to create a data trail for documents to list changes, when they occurred, and who performed them. This can be something as simple as short log entries (date-time/username/action), or formal guides. It is especially critical when debugging or troubleshooting, as changes can affect security, stability or availability of resources. Often a version tracking tool, like CVS or SVN, can centralize this data and automatically back it up.

WAN’s are used to connect LAN’s and other types of networks together, so that users and computers in one location can communicate with users and computers in other locations. Many WAN’s are built for one particular organization and are private. Others, built by Internet service providers, provide connections from an organization’s LAN to the Internet.