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Your Business IT Help Desk is a Call Away!
Many small to medium businesses cannot afford to hire someone just to keep their computers running and responding to employee IT issues. If an employee has an issue, they need help now – not in 2 or even 6 hours.
IGTech365 has qualified help desk engineers that work with computers and Office 365 on a daily basis. A hotline is provided as well on online ticket tracking with targeted response times. With multiple people working the help desk, the resolution is measured in minutes and hours, not days.
Because computer networks are so important, employers really have to budget for two people for security. We have seen many instances of IT employees walking out and leaving their employer high and dry. Having a supportive IT partner means there are additional resources with a wider range of skills to service your company.
IT Help Desk Services
Included in Help Desk Services
- General computer help
- Workstation maintenance
- Virus protection
- Patches & Updates
- Operating System updates
- Outlook & email issues
- Windows questions
- Office 365 questions
- Training – Word, Excel, PowerPoint – Office 365
- Workstation & VoIP phone leasing
Keep Productivity High
When computers are running slow or not at all, productivity suffers. Employees get frustrated and bad attitudes develop. If they are counting on a local high school student or a one-man IT company to fix the issue they may have to wait hours or days. IGTech365 has multiple people on the help desk team ready to answer questions on general computer issues and Office 365 products. Online and onsite training on using SharePoint, Excel, Word or Dynamics is all available as well. IGTech365 keeps your team happy and productive.
- Salary $65,000 + 20% benefits ($13k) = $78,000
- Salary $45,000 + 20% benefits ($9k) = $54,000
- 2 employees recommended
- $46,040 – saved on network administrator payroll
- Based on just 1 employee on payroll
- We have more people & offer 24x7 emergency service
- We have a wider range of IT skills & more people
Break-even for 1 IT person on staff is about 100 employees!
Microsoft Office 365
We support Microsoft technology with a specialization in Office 365. We use the technology we sell and can answer any questions you have about any program. If you’re puzzled by Excel, we can help. Azure? We have that covered too. We want your staff to be comfortable calling us to resolve issues in minutes – and not days – as is the case with many other managed IT service providers.
Help Desk for IT Administrators
For companies who already have a strong IT professional on staff, we offer “overflow” services with Streamline IT. In this situation, we provide the IT employee with a ticketing system to document issues and resolution in case we need to step in and assist. When an IT employee needs help, gets sick, or goes on vacation, we handle the tickets in a seamless manner.