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Computer Networking, Help Desk, Systems Administration 

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Thank you for taking a look at IGTech365. We have positions that open and close so send in your resume and if qualified, we will give you a call when an opening arises. It may be in a month or a year, let’s connect and network to find a win-win relationship. If we hear of something with another company that your skills match, we will be glad to refer you. It is always good to have friends in the industry.

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Computer Networking Positions Tampa

Positions Listed:

Scroll down to view.

  • Systems Administrator
  • Systems Engineer
  • Network Administartor
  • Help Desk 1 & 2
  • Prospector
  • Account Manager
  • Customer Service Rep
  • Billing Coordinator
  • Marketing Associate
System Administrator

Openings – 1

Description

This is a key position on a small team that will handle the most important customer network issues, keeping systems running smoothly and performing ongoing network administration across multiple environments. We are seeking a high-energy professional that enjoys interacting with people yet possesses great IT skills. Someone with years of level 2 help desk looking to advance their career will be considered with appropriate experience and a proven track record of success. 

 

Requirements:

  • System administration and IT certifications in Linux, Microsoft, or other network related fields
  • Working knowledge of virtualization, VMWare, or equivalent

  • Strong knowledge of systems and networking software, hardware, and networking protocols

  • Experience with scripting and automation tools

  • A proven track record of developing and implementing IT strategy and plan.

  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

Benefits:

  • Paid time off
  • Allowance toward healthcare insurance
  • Paid company and national holidays

Responsibilities:

  • Provide network, implementation, administration, and troubleshooting
  • Maintain networks
  • Provide administration services for Microsoft technology and various 
  • Maintain updates for servers, network technology and computers
  • Monitor systems and services for potential issues and to resolve issues
  • Keep detailed notes in the contact management system
  • Follow specific troubleshooting procedures
  • Test equipment to determine the issue and warranty status
  • Assist with on-boarding of new customer
  • Work with suppliers for additional support
  • Answer the phone and engage with customers in a professional efficient manner
  • Multi-task and manage multiple projects simultaneously
  • Make quality assurance calls and gain feedback from customers
  • Run reports to determine malfunctions that continue to occur

Experience:

  • AA or BS in Computer Science or Related Field and 5 years of professional experience

  • A+ Certification, Network +, Security +, MS100

  • 3-5 years of database, network administration, or system administration experience

  • Industry certifications and memberships a plus
  • Ability to fill multiple roles simultaneously
  • Flexibility to get the job done and help out in other areas as needed

Skills/ Requirements:

  • Configuration and maintenance of computer networks
  • Microsoft 365 administration
  • Active directory administration
  • SharePoint administration is a plus
  • Troubleshooting and problem solving
  • Provide security best practices
  • Service setup and configuration
  • Ability to deploy solutions to new problems
  • Offer daily operations and systems support to personnel
  • Conduct daily network backup operations
  • Ability to talk on the phone with customers to handle a variety of system and computer issues
  • Write effective and professional emails
  • Type 40 WPM (test will be given to confirm)
  • Proficiency in English. Bilingual Spanish is a plus.
  • Strong verbal and written communication
  • Advanced troubleshooting and multi-tasking skills  
Systems Engineer

Current Openings – None at this time

 

Description

This is a fast-paced small business environment where you will never be bored. As a small IT company, this position will need experience with a wide variety of network and service technology focused on helping small to medium businesses set up, run, and manage their networks and applications. This position is responsible for taking a project from sales and executing the implementation. The variety will keep this position engaged and is an essential part of a growing organization.

 

Requirements:

  • Customer service orientation
  • Hours: M-F 8-5:30, 40 hours a week but expect nights and weekends as needed
  • Work with customers online, on the phone and onsite
  • Live in the Wesley Chapel, New Tampa, Lutz area
  • Have reliable transportation & auto insurance
  • Pass regular drug screenings
  • Pass a background check with no felony, theft, violent or sex crime convictions.
  • Be reliable and on-time daily but flexible to work as needed to service customers
  • Business casual office attire (slacks and nice shirt)
  • Strong written and verbal communication

Benefits:

  • Paid time off
  • Allowance toward healthcare insurance
  • Paid company and national holidays

Responsibilities:

  • Provide network, implementation, administration, and troubleshooting
  • Answer incoming calls from customers needing assistance
  • Work with various applications to monitor customer networks and workstations
  • Monitor systems and services for potential issues and to resolve issues
  • Keep detailed notes in the contact management system
  • Follow specific troubleshooting procedures
  • Test equipment to determine the issue and warranty status
  • Assist with on-boarding of new customer
  • Work with suppliers for additional support
  • Answer the phone and engage with customers in a professional efficient manner
  • Multi-task and manage multiple projects simultaneously
  • Make quality assurance calls and gain feedback from customers
  • Run reports to determine malfunctions that continue to occur

Experience:

  • 3+ years of network administration and implementation
  • Bachelor’s Degree in Information Technology, Computer Science or related field required
  • Industry certifications and memberships a plus
  • Ability to fill multiple roles simultaneously
  • Proven track record of maintaining IT structural integrity

Skills/ Requirements:

  • Core Skills
    1. Office 365
    2. Veeam / backup management
    3. Windows server
    4. RMM / automation
    5. Networking / firewall
  • Troubleshooting
  • Configuration
  • Firewall configuration (Cisco)
  • Service setup and configuration
  • Office 365
  • Email migration from Gmail or other to Office 365
  • SharePoint administration is a big plus
  • Troubleshoot & Repair for server, network, infrastructure, data center, email, file shares, and other infrastructure issues.
  • Ability to deploy solutions to new problems
  • Assist personnel with installation, configuration, and ongoing usability of system hardware and software
  • Offer daily operations and systems support to personnel
  • Verify functionality of hardware and software components
  • Troubleshoot hardware and software issues in person, remotely, and via phone
  • Assist employees with computer problems and answer their questions
  • Conduct daily network backup operations
  • Ability to talk on the phone with customers to handle a variety of system and computer issues
  • Write effective and professional emails
  • Type 40 WPM (test will be given to confirm)
  • Proficiency in English. Bilingual Spanish is a plus.
  • Strong verbal and written communication
  • Advanced troubleshooting and multi-tasking skills
Network Administrator

Current Openings – None at this time

 

Description

TBD

 

Requirements:

  • Customer service orientation
  • Hours: M-F 8-5:30, 40 hours a week but expect nights and weekends as needed
  • Work with customers online, on the phone and onsite
  • Live in the Wesley Chapel, New Tampa, Lutz area
  • Have reliable transportation & auto insurance
  • Pass regular drug screenings
  • Pass a background check with no felony, theft, violent or sex crime convictions.
  • Be reliable and on-time daily but flexible to work as needed to service customers
  • Business casual office attire (slacks and nice shirt)
  • Strong written and verbal communication

Benefits:

  • Paid time off
  • Allowance toward healthcare insurance
  • Paid company and national holidays

Responsibilities:

  • Provide network, implementation, administration, and troubleshooting
  • Answer incoming calls from customers needing assistance
  • Work with various applications to monitor customer networks and workstations
  • Monitor systems and services for potential issues and to resolve issues
  • Keep detailed notes in the contact management system
  • Follow specific troubleshooting procedures
  • Test equipment to determine the issue and warranty status
  • Assist with on-boarding of new customer
  • Work with suppliers for additional support
  • Answer the phone and engage with customers in a professional efficient manner
  • Multi-task and manage multiple projects simultaneously
  • Make quality assurance calls and gain feedback from customers
  • Run reports to determine malfunctions that continue to occur

Experience:

  • 3+ years of network administration and implementation
  • Bachelor’s Degree in Information Technology, Computer Science or related field required
  • Industry certifications and memberships a plus
  • Ability to fill multiple roles simultaneously
  • Proven track record of maintaining IT structural integrity

Skills/ Requirements:

  • Core Skills
    1. Office 365
    2. Veeam / backup management
    3. Windows server
    4. RMM / automation
    5. Networking / firewall
  • Troubleshooting
  • Configuration
  • Firewall configuration (Cisco)
  • Service setup and configuration
  • Office 365
  • Email migration from Gmail or other to Office 365
  • SharePoint administration is a big plus
  • Troubleshoot & Repair for server, network, infrastructure, data center, email, file shares, and other infrastructure issues.
  • Ability to deploy solutions to new problems
  • Assist personnel with installation, configuration, and ongoing usability of system hardware and software
  • Offer daily operations and systems support to personnel
  • Verify functionality of hardware and software components
  • Troubleshoot hardware and software issues in person, remotely, and via phone
  • Assist employees with computer problems and answer their questions
  • Conduct daily network backup operations
  • Ability to talk on the phone with customers to handle a variety of system and computer issues
  • Write effective and professional emails
  • Type 40 WPM (test will be given to confirm)
  • Proficiency in English. Bilingual Spanish is a plus.
  • Strong verbal and written communication
  • Advanced troubleshooting and multi-tasking skills
Help Desk - Level 1

Current Openings – None at this time

 

Description:

In this role, you will provide support and training to customers utilizing GPS vehicle and asset tracking technology, dashcams, and other products and services. In addition, you will test equipment to determine functionality and make recommendations to management on how to handle challenging situations. You will be trained on the processes and systems used for the help desk. People and resources are readily available to help you gain the knowledge needed to be successful but self-learning is also important.

 

Requirements:

  • Customer service orientation   
  • Location: New Tampa
  • Hours: M-F 8-5:30, 40 hours a week
  • Be on the phone and computer 6-8 hours per day
  • Live in the New Tampa (20 miles)
  • Have reliable transportation & insurance
  • Pass regular drug screenings
  • Pass a background check with no felony, violent or sex crime convictions.
  • Be reliable and on-time daily but flexible to work with a small team
  • Business casual office attire (slacks and nice shirt)

Benefits:

  • Paid time vacation
  • Allowance toward healthcare insurance
  • 11 paid company or national holidays

Responsibilities:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor Service Desk for tickets assigned to the queue
  • Keep detailed notes in the contact management system
  • Follow specific troubleshooting procedures
  • Follow up and proactively support customers
  • Test equipment to determine the issue and warranty status
  • Assist with onboarding of new users
  • Train customers on system functions
  • Report issues to manufacturers for escalation
  • Answer the phone and engage with customers in a professional efficient manner
  • Handle multiple support cases at one time
  • Schedule follow up activities for the next steps in a support case
  • Respond to email messages for customers seeking help
  • Ask questions to determine the nature of the problem
  • Walk customers through the problem-solving process
  • Initiative to study and learn independently
  • Make quality assurance calls to closed support cases
  • Gain feedback from customers
  • Run reports to determine malfunctions that continue to occur

Skills:

  • Can-do attitude
  • Good writing skills and entering case notes into the computer while talking
  • Type 40 WPM (test will be given to confirm)
  • Proficiency in English. Bilingual Spanish is a plus.
  • Strong verbal and written communication
  • Advanced troubleshooting and multi-tasking skills
  • Customer service focused  
  • Proactive
  • Positive attitude and energetic
    Help Desk - Level 2

    Current Openings – 2

    Description

    This is a key position on a small team that will handle the most important customer network issues, keeping systems running smoothly and performing ongoing network administration across multiple environments. We are seeking a high-energy professional that enjoys interacting with people yet possesses great IT skills. Someone with years of level 2 help desk looking to advance their career will be considered with appropriate experience and a proven track record of success.

    Customer Service Representative

    Current Openings – 1

     

    Description:

    We are looking for a part-time customer service rep and administrative support person to help our growing IT company. A qualified candidate will bring a positive, energetic can-do attitude with good communication and computer skills. 

    Requirements:

    • Answer phones
    • Email customers and vendors
    • Perform administrative tasks as assigned
    • Make quality assurance and satisfaction calls to customers
    • Coordinate with vendors
    • Perform other tasks as assigned by management
    • Live near our New Tampa office on Bruce B. Downs Blvd, 2 miles East of Bears Ave in New Tampa

    Responsibilities:

    • Work the  number of hours agreed to
    • Work the days agreed to
    • Document customer interactions

    Skills/Requirements:

    • Strong written and verbal communication
    • Good computer skills using Windows
    • Initiative to solve problems
    • Comfortable with multi-tasking
    • Ability to work on a variety of tasks 
    • Good organization skills
    • Type 40+ WPM
    • Type and talk on the phone (no notepads)
    • Good grammar, spelling and writing
    • Friendly, positive and outgoing
    • Ability to connect with customers
    • Represent the company well

    Benefits:

    • None. This is a 1099 position
    • Flexible work hours

    Experience:

    • 1+ years doing similar work

     

     

    Prospector - Appointment Setter

    Current Openings – 1

     

    Description:

    This is a 1099, part-time, position that will work from home. We need a prospector to contact potential customers and schedule appointments for the sales team. Knowledge of the IT industry is not needed to start but this position will learn, grow and improve quickly with understanding more about what we do everyday. This is a great position for someone needing a flexible schedule working from home. A mom with kids in school, someone unable to travel to our office or a student looking for extra money. Part-time does not mean a lack of experience or skills, we need those in this position from the first day.

    Requirements:

    • Make 20 outbound calls per hour (no auto dialer for business calls)
    • Schedule 1 appointment per 4 hours

    Responsibilities:

    • Work the  number of hours agreed to
    • Work the days agreed to
    • Online documentation
    • Meet KPIs

    Skills/Requirements:

    • Ability to efficiently utilize online contact manager, call prospects and document results.
    • Ability to communicate professionally in English.
    • Efficiently use a PC
    • Type 40+ WPM 
    • Type and talk (no notepads)
    • Have a reliable high speed internet connection
    • Home office where a company computer can be utilized 
    • No recent misdemeanor criminal convictions, no felonies
    • Any issues that would reflect poorly on the company

    Benefits:

    • None. This is a 1099 position
    • Flexible work hours
    • Work from home

    Experience:

    • 1+ years doing similar work

     

     

    Account Manager

    Current Openings – None at this time

    Billing Coordinator

    Current Openings – None at this time

    Marketing Associate

    Current Openings – None at this time

     

    Description

    Develop and manage marketing efforts to build brand awareness and generate leads. 

    Duties
    * All aspects of marketing in a small business environment to generate sales leads
    * Attend events as a company representative to increase awareness 
    * Manage social media
    * Administer digital marketing campaign
    * Spend and manage marketing budget
    * Create new relationships with network contacts and prospects
    * Assist in customer communication and satisfaction
    * Write ads and emails
    * Write blogs to improve SEO
    * Improve SEO and maintains WordPress website using Divi theme
    * Attend trade shows 

    Skills/Qualifications
    * Proven experience generating leads
    * 2+ years experience with Google and Bing Pay Per Click – Required
    * Strong understanding of SEO and demonstrated experience – Required
    * 2+ years ability to analyze website traffic and make improvements – Required
    * Strong writing and verbal skills
    * Outgoing and ability to meet people at networking events
    * Operate independently with little supervision
    * Willingness to learn new skills and attend courses
    * Use Adobe Suite – Photoshop, Premier, Illustrator or Camtasia and Microsoft 365
    * Strong writing skills for blogs, ad copy, email campaigns, etc. 
    * Develop an effective marketing strategy for a product, service, or industry you may not be familiar with

    Requirements
    * Able to work after hours for networking events or complete projects on-time
    * Good driving record, auto insurance, and working vehicle at all times
    * Professional appearance
    * No felony criminal background or misdemeanors in 2+ years
    * Able to pass a drug test
    * AA degree or four-year marketing, design, English
    * Able to travel
    * Work in a small business environment or remotely with minimal supervision (computers are monitored)
    * Willing to assist in other areas and duties as requested by management for the betterment of the company

     

    We're Here To Help!

    Office

    15310 Amberly Drive
    Suite 26 & 28
    Tampa, FL 33647-9262

    Hours

    M-F: 8:00am – 5:30pm
    S-S: Closed

    Call Us

    (866)365-7798