Join The Team

Computer Networking, Help Desk, Systems Administration 

Send Your Resume

Thank you for taking a look at IGTech365. We have positions that open and close so send in your resume and if qualified, we will give you a call when an opening arises. It may be in a month or a year, let’s connect and network to find a win-win relationship. If we hear of something with another company that your skills match, we will be glad to refer you. It is always good to have friends in the industry. 

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Computer Networking Positions Tampa

Network Engineer & Systems Admin

Description

 

This is a fast-paced small business environment where you will never be bored. As a small IT company, this position will need experience with a wide variety of network and service technology focused on helping small to medium businesses set up, run, and manage their networks and applications. This position is responsible for taking a project from sales and executing the implementation. The variety will keep this position engaged and is an essential part of a growing organization.

 

Requirements:

  • Customer service orientation   
  • Hours: M-F 8-5:30, 40 hours a week but expect nights and weekends as needed
  • Work with customers online, on the phone and onsite 
  • Live in the Wesley Chapel, New Tampa, Lutz area
  • Have reliable transportation & auto insurance
  • Pass regular drug screenings
  • Pass a background check with no felony, theft, violent or sex crime convictions.
  • Be reliable and on-time daily but flexible to work as needed to service customers
  • Business casual office attire (slacks and nice shirt)
  • Strong written and verbal communication

Benefits:

  • Paid time off
  • Allowance toward healthcare insurance
  • Paid company and national holidays

Responsibilities:

  • Provide network, implementation, administration, and troubleshooting
  • Answer incoming calls from customers needing assistance
  • Work with various applications to monitor customer networks and workstations
  • Monitor systems and services for potential issues and to resolve issues
  • Keep detailed notes in the contact management system
  • Follow specific troubleshooting procedures
  • Test equipment to determine the issue and warranty status
  • Assist with on-boarding of new customer
  • Work with suppliers for additional support
  • Answer the phone and engage with customers in a professional efficient manner
  • Multi-task and manage multiple projects simultaneously
  • Make quality assurance calls and gain feedback from customers
  • Run reports to determine malfunctions that continue to occur

Experience:

  • 3+ years of network administration and implementation
  • Bachelor’s Degree in Information Technology, Computer Science or related field required
  • Industry certifications and memberships a plus
  • Ability to fill multiple roles simultaneously
  • Proven track record of maintaining IT structural integrity

Skills/ Requirements:

  • Core Skills
    1. Office 365
    2. Veeam / backup management
    3. Windows server
    4. RMM / automation
    5. Networking / firewall
  • Troubleshooting
  • Configuration
  • Firewall configuration (Cisco)
  • Service setup and configuration
  • Office 365
  • Email migration from Gmail or other to Office 365
  • SharePoint administration is a big plus
  • Troubleshoot & Repair for server, network, infrastructure, data center, email, file shares, and other infrastructure issues.
  • Ability to deploy solutions to new problems
  • Assist personnel with installation, configuration, and ongoing usability of system hardware and software
  • Offer daily operations and systems support to personnel
  • Verify functionality of hardware and software components
  • Troubleshoot hardware and software issues in person, remotely, and via phone
  • Assist employees with computer problems and answer their questions
  • Conduct daily network backup operations
  • Ability to talk on the phone with customers to handle a variety of system and computer issues
  • Write effective and professional emails
  • Type 40 WPM (test will be given to confirm)
  • Proficiency in English. Bilingual Spanish is a plus.
  • Strong verbal and written communication
  • Advanced troubleshooting and multi-tasking skills  

Computer Help Desk (Level 1)

Description

 

Technology Help Desk Support

In this role, you will provide support and training to customers utilizing GPS vehicle and asset tracking technology, dashcams, and other products and services. In addition, you will test equipment to determine functionality and make recommendations to management on how to handle challenging situations. You will be trained on the processes and systems used for the help desk. People and resources are readily available to help you gain the knowledge needed to be successful but self-learning is also important.

 

Requirements:

  • Customer service orientation   
  • Start date is December 2019
  • Location: Behind Goodwill store on SR-56, Wesley Chapel
  • Hours: M-F 8-5:30, 40 hours a week
  • Be on the phone and computer 6-8 hours per day
  • Live in the Wesley Chapel, New Tampa, Lutz area (20 miles)
  • Have reliable transportation & insurance
  • Pass regular drug screenings
  • Pass a background check with no felony, violent or sex crime convictions.
  • Be reliable and on-time daily but flexible to work with a small team
  • Business casual office attire (slacks and nice shirt)

Benefits:

  • Paid time vacation
  • Allowance toward healthcare insurance
  • 11 paid company or national holidays

Responsibilities:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor Service Desk for tickets assigned to the queue
  • Keep detailed notes in the contact management system
  • Follow specific troubleshooting procedures
  • Follow up and proactively support customers
  • Test equipment to determine the issue and warranty status
  • Assist with onboarding of new users
  • Train customers on system functions
  • Report issues to manufacturers for escalation
  • Answer the phone and engage with customers in a professional efficient manner
  • Handle multiple support cases at one time
  • Schedule follow up activities for the next steps in a support case
  • Respond to email messages for customers seeking help
  • Ask questions to determine the nature of the problem
  • Walk customers through the problem-solving process
  • Initiative to study and learn independently
  • Make quality assurance calls to closed support cases
  • Gain feedback from customers
  • Run reports to determine malfunctions that continue to occur

Skills:

  • Can do attitude
  • Good writing skills and entering case notes into the computer while talking
  • Type 40 WPM (test will be given to confirm)
  • Proficiency in English. Bilingual Spanish is a plus.
  • Strong verbal and written communication
  • Advanced troubleshooting and multi-tasking skills
  • Customer service focused  
  • Proactive
  • Positive attitude and energetic

Benefits:

  • Paid company holidays after 30 days
  • Paid time off
  • Healthcare contribution

We're Here To Help!

Office

2604 Cypress Ridge Blvd Ste 101
Wesley Chapel, FL 33544

Hours

M-F: 8:00am – 5:30pm
S-S: Closed

Call Us

(866)365-7798