Join The Team

Computer Networking, Help Desk, Systems Administration 

Send Your Resume

Thank you for taking a look at IGTech365. We have positions that open and close so send in your resume and if qualified, we will give you a call when an opening arises. It may be in a month or a year, let’s connect and network to find a win-win relationship. If we hear of something with another company that your skills match, we will be glad to refer you. It is always good to have friends in the industry.

Send your resume to: resumes@igtech365.com

Computer Networking Positions Tampa
System Administrator

Openings – 1 (immediate)

 

Description

This is a key position on a small team that will handle the most important customer network issues, keeping systems running smoothly and performing ongoing network administration across multiple environments. We are seeking a high-energy professional that enjoys interacting with people yet possesses great IT skills. Someone with years of level 2 help desk looking to advance their career will be considered with appropriate experience and a proven track record of success.

 

Requirements:

  • Must live within 30 minutes of the office in New Tampa (Bruce B. Downs and Bearss Ave area) or be willing to move to this area. Generally this includes, Carrollwood, City of Tampa, Wesley Chapel, Brandon, Lutz, and Temple Terrace. 
  • System administration and IT certifications in Linux, Microsoft, or other network related fields
  • Working knowledge of virtualization, VMWare, or equivalent
  • Networking knowledge and administration is a big plus
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Experience with scripting and automation tools
  • A proven track record of developing and implementing IT strategy and plan.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

Benefits:

  • Paid time off
  • Allowance toward healthcare insurance
  • Paid company and national holidays

Responsibilities:

  • Provide network, implementation, administration, and troubleshooting
  • Maintain networks
  • Provide administration services for Microsoft technology and various
  • Maintain updates for servers, network technology and computers
  • Monitor systems and services for potential issues and to resolve issues
  • Keep detailed notes in the contact management system
  • Follow specific troubleshooting procedures
  • Test equipment to determine the issue and warranty status
  • Assist with on-boarding of new customer
  • Work with suppliers for additional support
  • Answer the phone and engage with customers in a professional efficient manner
  • Multi-task and manage multiple projects simultaneously
  • Make quality assurance calls and gain feedback from customers
  • Run reports to determine malfunctions that continue to occur

Experience:

  • AA or BS in Computer Science or Related Field and 5 years of professional experience
  • A+ Certification, Network +, Security +, MS100
  • 3-5 years of database, network administration, or system administration experience
  • Industry certifications and memberships a plus
  • Ability to fill multiple roles simultaneously
  • Flexibility to get the job done and help out in other areas as needed

Skills/ Requirements:

  • Configuration and maintenance of computer networks
  • Microsoft 365 administration
  • Active directory administration
  • SharePoint administration is a plus
  • Troubleshooting and problem solving
  • Provide security best practices
  • Service setup and configuration
  • Ability to deploy solutions to new problems
  • Offer daily operations and systems support to personnel
  • Conduct daily network backup operations
  • Ability to talk on the phone with customers to handle a variety of system and computer issues
  • Write effective and professional emails
  • Type 40 WPM (test will be given to confirm)
  • Proficiency in English. Bilingual Spanish is a plus.
  • Strong verbal and written communication
  • Advanced troubleshooting and multi-tasking skills
Help Desk - Level 2

Openings – 1 (immediate)

Description

This is a key position on a small team that will handle the most important customer network issues, keeping systems running smoothly and performing ongoing network administration across multiple environments. We are seeking a high-energy professional that enjoys interacting with people yet possesses great IT skills. Someone with years of level 2 help desk looking to advance their career will be considered with appropriate experience and a proven track record of success.

 Requirements

  • Must live within 30 minutes of the office in New Tampa (Bruce B. Downs and Bearass Ave area) or be willing to move to this area. Generally this includes, Carrollwood, City of Tampa, Wesley Chapel, Brandon, Lutz, and Temple Terrace. 
  • Experience with Windows desktop support
  • Office 365 support
  • Friendly
  • Well spoken and customer service oriented
  • Enter information in CRM while talking on the phone

Benefits:

  • Paid time off
  • Pretax healthcare insurance allowance
  • Paid company and national holidays

Responsibilities:

  • Respond to customers desktop support needs
  • Troubleshoot email and profile related issues
  • Answer questions on using Office 365
  • Enter detailed information on support issues
  • Follow up with ongoing support cases in a proactive manner
  • Engage with customers in a way to make them feel special and appreciated – they pay our wages
  • Learn new technology to expand your horizons and value to the company
  • Help in any area as requested by management

Experience:

  • AA or BS in Computer Science or Related Field and
  • 5+ years of professional help desk experience
  • A+ Certification
  • Industry certifications and memberships a plus
  • Flexibility to get the job done and help out in other areas as needed

Skills/ Requirements:

  • Windows 8 and Windows 10 support
  • Primarily support PCs, MAC is a plus
  • Troubleshooting and problem solving
  • Maintain security best practices internally and externally
  • Install Microsoft 365
  • Offer daily operations and systems support to personnel
  • Conduct daily network backup operations
  • Ability to talk on the phone with customers to handle a variety of system and computer issues
  • Write effective and professional emails
  • Type 40 WPM (test will be given to confirm)
  • Proficiency in English. Bilingual Spanish is a plus.
  • Strong verbal and written communication
  • Advanced troubleshooting and multi-tasking skills

We're Here To Help!

Office

15310 Amberly Drive
Suite 26 & 28
Tampa, FL 33647-9262

Hours

M-F: 8:00am – 5:30pm
S-S: Closed

Call Us

(866)365-7798